Contact Casinos Not On Gamstop

Need to get in touch with the team behind purlinglondon.com? This page explains what we can help with, what we can't, and how to get a useful reply. It also points you to the right place if your query is really about a casino account, a withdrawal or your own gambling.

Please use the contact route shown in the site header or footer when you write to us. We haven't listed a phone number, street address or support hours here, because we don't want to publish details we can't stand behind.

What you can contact us about

We are an independent research and comparison publisher. Writing to us makes sense in these cases:

Corrections: a bonus figure, payment method or licence detail on a page looks out of date or wrong.
Feedback: a guide was unclear, or a topic you wanted, such as slots, wagering requirements or withdrawal checks, wasn't covered.
Editorial questions: how a casino was selected or how we describe an offer. Our About Us page explains who we are and how we work.
Business or partnership enquiries: we may earn commission from some links, but commission does not decide rankings or ratings.

What we cannot do

We don't run any casino, and we can't see or change anyone's account. That means we cannot:

Release, speed up or reverse a withdrawal.
Reopen, close or unlock a casino account.
Act as a legal adviser or negotiate with an operator for you.
Guarantee any outcome from a complaint.

Casinos we list include Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. If your problem is with one of them, contact that operator directly first.

Problem with a casino? Steps to take first

Gather your account email, transaction dates, amounts and screenshots of any error messages.
Contact the casino's own customer support through live chat or email, and keep a copy of the conversation.
If it isn't resolved, use the casino's formal complaints procedure. Check its terms for how long it says it will take to respond.
Check whether the operator names a licensing body or an independent dispute service, and whether that body accepts complaints from UK customers. Don't assume it will.
Be ready for identity checks. Withdrawals are often delayed until ID and source-of-funds documents are approved.

Read the casino's bonus terms alongside your complaint. Wagering requirements, maximum bet limits, expiry dates and cashout caps are the most common causes of disputes. Our Terms and Conditions cover the use of this site, not any casino's rules.

What to include in your message to us

The page address and the sentence or figure you're querying.
What you believe is correct, and any source, such as the casino's own terms page.
The date you saw the information, as offers change often.

Please don't send passwords, full card numbers or identity documents. We will never need them. We aim to read every message, but we can't promise a reply time or that every suggestion will lead to a change.

If gambling is causing you harm

If gambling is affecting your money, mood or relationships, support is available. GamCare runs a confidential helpline and live chat for people in Great Britain, and you can find current details on its website. Our Responsible Gambling page explains deposit and loss limits, self-exclusion, GAMSTOP and blocking software.

Be aware that sites not on GamStop are not part of that self-exclusion scheme. If you have excluded yourself, or think you may need to, please think carefully before using them. Gambling is not a way to make money or solve financial problems. It is for over-18s only.

Looking for casino comparisons instead?

If you came here hoping to compare operators, our main guide to non GamStop casinos sets out offers with their conditions, payments and slots coverage. Details were last checked on 29 September 2026, and terms can change without notice, so always confirm them on the casino's own site before you deposit.