Frequently Asked Questions (FAQs)
I want to purchase a Purling London product in the E.U. Will I have to pay any extra charges?
E.U. customers can expect to be charged VAT @ 20 – 23% upon entry of the goods to their E.U. country by the courier (but no import tariffs). Customers who are VAT registered companies may be able to re-claim this VAT.
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I want to order a product for a certain date. Will there be long delivery delays to E.U. countries?
We do all we can to dispatch orders via DHL Express as soon as we can. However, as countries adjust to their new relationships with the U.K., there may be delays. If you need to receive an order by a specific date, please get in touch with us and we will be do everything we can to help.
ORDERS & SHIPPING:
Do you ship internationally?
Yes, we regularly ship our games globally. For chess, checkers and backgammon we use DHL Express – and shipping on these products is complimentary. For playing cards we ship globally via Royal Mail / post.
I have just ordered a product from the website. When will my order be delivered?
Due to the current global situation, unless otherwise stated, we aim to dispatch all orders within 3 working days via DHL Express.
If you are shipping to a U.K. address you can expect to receive your Purling product one day after it is dispatched.
How can I track my order?
All chess, backgammon and checkers orders are shipped via DHL Express, so will be trackable from dispatch. If you have any concerns or questions, please get in touch with us and we will be do everything we can to help.
How do I care for and clean my Purling London product?
For long life and maximum playing enjoyment we recommend treating your Purling London game with the utmost care. Alabaster and finely carved wood is fragile.
Display and store your Purling game out of direct sunlight and away from direct sources of heat and humidity.
To remove dust or superficial marks, use a lint free cloth without detergent.
AUTHENTICITY OF PRODUCTS:
Do other websites sell authentic Purling London products?
The best place to purchase Purling London products is directly from our online shop. However, if you would like to find out where else you can buy genuine Purling London products, see our stockists page to see our trusted suppliers.
How can I tell if my new Purling London product is genuine?
All latest Purling London chess, checkers and backgammon sets feature our signature purple Nappa leather felts with 18 carat gold embossed Purling London logos.
All chess, checkers and backgammon sets are supplied with a Certificate of Authenticity.
I would like a custom game, how long does it take to create?
Bespoke orders, including Bespoke Art Games are created in consultation with you. This process takes on average 8 to 12 weeks, depending on the work required. If you would like to discuss further please get in touch and Annie and our customer service team will be delighted to assist you.
For any other information, please refer to our Terms and Conditions.